Privacy Policy
This privacy policy describes how we, Cryonaut, collect, use and disclose your personal information when you use our services, whether it is to make a purchase or simply browsing our website at cryonaut.ca. Please note that a customer refers as much to a client purchasing our products than a person browsing our website without buying anything.
By using our ervices, you, the customer, consent to the collection, usage, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please refrain from using or accessing any of the services.
Collecting Personal Information
When you visit our website, we collect specific information about your device, your interactions with the site, and the information required to process your purchases. Additional information may also be collected when you contact our customer service.
The kinds of personal information we gather about you depend on how you engage with our Site and use our Services. When we mention "personal information," we mean information that identifies, relates to, describes, or can be connected to you. The following sections specify the categories and specific types of personal information we collect.
Information We Collect from You
Information you provide to us directly through our services can encompass:
- Essential contact details, such as your name, address, phone number, and email.
- Order-related information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account particulars, which consist of your username, password, and security questions.
- Shopping details, encompassing the items you browse, place in your cart, or add to your wishlist.
- Customer support data, which involves the information you opt to include in your interactions with us, like when sending a message through the Services.
Information We Obtain from Third Parties
Additionally, we may gather information about you from third parties, which may include vendors and service providers who collect data on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Payment processors who gather payment information (e.g., bank account, credit or debit card information, billing address) to process payments for order fulfillment and requested products or services, in accordance with our contractual obligations.
When you visit our website, open or interact with our services or advertisements, we, or our third-party collaborators, may automatically collect specific data using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information acquired from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of data provided by third parties, nor do we bear responsibility for their policies or practices. For more details, please refer to the section below, "Third Party Websites and Links."
How We Use Your Personal Information
How We Utilize Your Personal Information:
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Providing Products and Services
We use your personal information to furnish you with the Services, fulfilling our contractual obligations. This includes processing payments, order fulfillment, sending account-related notifications, handling returns and exchanges, maintaining and managing your account, arranging shipping, and enabling you to post reviews. -
Marketing and Advertising
Your personal information aids us in marketing and promoting our products and services. This encompasses sending marketing, advertising, and promotional communications through email, text messages, or postal mail. It also allows us to display product or service advertisements, enhancing the tailoring of the Services and advertising on our Site and other platforms. -
Security and Fraud Prevention
We employ your personal information to identify, investigate, or respond to potential fraudulent, illegal, or malicious activities. If you decide to use the Services and register an account, it is your responsibility to safeguard your account credentials. We strongly advise against sharing your username, password, or other access details. In the event of a compromised account, please contact us immediately. -
Communication
Your personal information is used to provide customer support and enhance our Services, aligning with our legitimate interests in being responsive to your needs, delivering effective services, and maintaining our business relationship with you.
Providing Products and Services
We utilize your personal information to deliver the Services as part of our contractual agreement with you. This includes processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, and other transactions. Additionally, we manage your account, handle shipping, assist with returns and exchanges, and enable you to share your reviews.
Marketing and Advertising
Your personal information plays a crucial role in our marketing and promotional efforts. This encompasses sending marketing, advertising, and promotional communications via email, text messages, or postal mail. It also involves displaying advertisements for products or services. This allows us to enhance the customization of the Services and advertising on our Site and other online platforms.
Security and Fraud Prevention
We use your personal information to identify, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you opt to use the Services and create an account, it is your responsibility to safeguard your account credentials. We strongly advise against sharing your username, password, or other access information with others. In case you suspect any compromise of your account, please contact us promptly.
Communication with You
Your personal information is employed to provide customer support and enhance our Services. This stems from our legitimate interests in remaining responsive to your needs, offering effective services, and sustaining our business relationship with you.
Cookies
Like many websites, we utilize cookies to enhance your browsing experience. Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies through its controls. Blocking cookies may impact your experience on our website. Please note that blocking cookies may not completely prevent information sharing with third parties, including our advertising partners.
How We Disclose Personal Information
In specific scenarios, we may disclose your personal information to third parties in alignment with this privacy policy. These instances may include:
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Sharing with vendors and other third-party entities responsible for services such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
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Collaborating with business and marketing partners, including Shopify, to deliver services and engage in promotional activities. These partners will handle your information in accordance with their respective privacy policies.
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When you explicitly instruct or authorize us, or grant consent for us to share specific information with third parties, such as when shipping products or using social media widgets or login integrations.
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Sharing within our corporate group, including affiliates, as part of our endeavors to operate a successful business.
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In circumstances linked to business transactions, such as mergers or bankruptcy, adhering to legal obligations (like responding to subpoenas and search warrants), enforcing applicable terms of service, and safeguarding the Services, our rights, and the rights of our users and others.
We do not employ or disclose sensitive personal information for the purpose of deducing characteristics about you. It's crucial to acknowledge that we lack control over who accesses the information you opt to share, and we cannot ensure that parties with access will uphold your privacy or uphold security.
We do not assume responsibility for the privacy or security of any information you make publicly accessible, nor for the accuracy, use, or misuse of information disclosed or received from third parties.
Third Party Websites and Links
Our website may contain links to websites or online platforms operated by third parties. If you decide to click on links leading to sites that are not affiliated with or controlled by us, we strongly recommend that you carefully review their privacy and security policies, as well as their terms and conditions. We cannot guarantee or take responsibility for the privacy or security of these external sites. This includes the accuracy, completeness, or reliability of the information found on those sites.
Please be aware that information you share in public or semi-public areas, including on third-party social networking platforms, may be visible to other users of our services and/or users of those third-party platforms, without any limitations on how it may be used, whether by us or a third party. It's essential to note that our inclusion of such links does not, on its own, indicate our endorsement of the content on those platforms or their owners or operators, except as specifically disclosed on our services.
Security and Retention of Your Information
It is important to understand that no security measures are flawless or completely impenetrable, and we cannot ensure absolute security. Moreover, any information you transmit to us may not remain secure during its journey. We strongly advise against using insecure channels to share sensitive or confidential information with us.
The duration for which we keep your personal information varies and is influenced by various factors. This includes whether we require the information to manage your account, offer our services, adhere to legal requirements, settle disputes, or enforce other relevant contracts and policies.
Need more details?
Should you have any question about our privacy policy or if you would like to exercise any of the rights available to you, please call +1 (581) 992-1996 or email us at info@cryonaut.ca
Last updated: 27/10/2023