Warranty

At Cryonaut, we believe in selling long-lasting quality products. This is why we offer a 1 one-year full warranty and a 3-year limited warranty on our products. We also offer customer support in case you need help setting up your machine.

 

Full One-Year Warranty 

The one-year full warranty starts at the shipping date of the product concerned. We offer free repair and/or replacement of any defective part related to the conception of the product. Refer to the ''Customer's Responsabilites'' for more details.

Please note that the customer may be responsible for part replacements in case of negligent use of the product.

 

Limited 3-year warranty

The limited warranty is elligible from the second year to the end of the third year following the original ship date. We offer free repair and/or replacement of any part defective related to the conception of the product. Refer to the ''Customer's Responsabilites'' for more details.

During that period, the customer is responsible for the transportation fees needed in the process.

Please note that the customer may be responsible for part replacements in case of the neglect of the product.

 

 

Customer's Responsibilities

The customer is responsible for the following elements:

1. Proper use of the appliance in accordance with the instructions provided with the product.

2.Proper installation in accordance with the instructions provided with the appliance and in accordance with all local electrical codes.

3. Proper connection to a grounded power source of adequate voltage, replacement of blown fuses, repair of loose connections or defects in house wiring.

4. The appliance must be operated in a clean open area that has plenty of airflow and is not above 30°C (85°F) or below 4°C (40°F).

5. Damages to the appliance during or after installation. Do not lift the unit by holding onto the acrylic door.

6. Properly maintaining and operating the freeze dryer and vacuum pump according to the instructions manual.

7. Ensuring freeze-dried food, or other freeze-dried material, are completely dry prior to packaging.

8. Ensuring proper, durable containers are used. Containers, once sealed, must not allow water or air to penetrate them.

9. Ensuring sufficient/proper, fresh oxygen absorbers are included in the sealed container with the freeze dried material. They must not have expired or been exposed to the air prematurely for too long of a time.

 

Exclusions

1. Any modifications or add-on after-market accessories will void the warranty in its entirety.

2. Consequential or incidental damages such as, but not limited to, property damage and incidental expenses resulting from any breach of this written or any implied warranty.

3. Service calls which do not involve malfunction or defects in workmanship or material.

4. Damages caused by services performed by persons other than authorized by Cryonaut.

5. Parts other than Cryonaut repair parts or parts obtained from suppliers other than Cryonaut's personnel.

6. External causes such as abuse, misuse, inadequate power supply, or acts of God.

7. Products with original serial numbers that have been removed or altered and cannot be readily determined.

8. Using an extension cord instead of direct line connection to available power supply.

9. Claims for personal injuries, incidental or consequential damages, or economic loss (profit or revenue), however caused.

10. If you are not the original owner of the freeze dryer, the warranty no longer applies.

 

Need more details?

Should you have any question about our privacy policy or if you would like to exercise any of the rights available to you, please call +1 (581) 992-1996 or email us at info@cryonaut.ca

 

Last updated: 27/10/20